Emoh Links

Privacy Policy

Last updated: January 1, 2025

1. Introduction

Emoh Links ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet services, website, and related services.

We comply with Kenya's Data Protection Act, 2019, and international best practices for data protection and privacy.

2. Information We Collect

Personal Information

  • Full name and contact information (phone, email, address)
  • National ID number for service verification
  • Payment information (M-Pesa number, bank details)
  • Service installation address and location details
  • Account credentials and preferences

Technical Information

  • IP addresses and network configuration
  • Device information (modem, router details)
  • Service usage statistics (bandwidth, connection times)
  • Network performance and diagnostic data
  • Website usage data and cookies

Communication Records

  • Customer service interactions (calls, emails, WhatsApp)
  • Support tickets and technical assistance records
  • Feedback and survey responses

3. How We Use Your Information

Service Provision

  • Install and maintain internet services
  • Process payments and billing
  • Provide technical support
  • Monitor network performance
  • Send service notifications

Business Operations

  • Account management
  • Customer communication
  • Service improvements
  • Network optimization
  • Compliance and legal requirements

4. Information Sharing and Disclosure

We Do NOT Share Your Personal Data With:

  • Third-party advertisers or marketing companies
  • Data brokers or analytics companies
  • Social media platforms
  • Unauthorized third parties

Limited Sharing May Occur With:

  • Legal authorities when required by law or court order
  • Emergency services for public safety
  • Service providers under strict confidentiality agreements
  • Regulatory bodies for compliance purposes

5. Data Security

Technical Safeguards

  • Encrypted data transmission
  • Secure data storage systems
  • Regular security updates
  • Access controls and authentication
  • Network monitoring and intrusion detection

Administrative Safeguards

  • Employee training on data protection
  • Strict access policies
  • Regular security audits
  • Incident response procedures
  • Data breach notification protocols

6. Your Rights and Choices

Access and Portability

Request copies of your personal data in a portable format

Correction and Updates

Update or correct inaccurate personal information

Deletion Rights

Request deletion of personal data (subject to legal requirements)

Communication Preferences

Opt-out of marketing communications while maintaining service notifications

7. Data Retention

Retention Periods

  • Account data: Duration of service + 7 years
  • Billing records: 7 years for tax compliance
  • Technical logs: 12 months maximum
  • Communication records: 3 years

Deletion Process

  • Secure deletion from all systems
  • Backup data removal
  • Third-party data deletion
  • Confirmation of deletion

8. Internet Browsing Privacy

We Do NOT Monitor Your Internet Activity

  • We do not track websites you visit
  • We do not monitor your online communications
  • We do not store your browsing history
  • We do not analyze your internet usage patterns

Network-Level Data Collection

We only collect technical data necessary for network operation:

  • Connection status and uptime
  • Bandwidth usage (total, not per-site)
  • Network performance metrics
  • Technical diagnostics for troubleshooting

9. Cookies and Website Tracking

Essential Cookies

  • Session management
  • Security and authentication
  • Website functionality
  • Cannot be disabled

Analytics Cookies

  • Website usage statistics
  • Performance monitoring
  • Anonymous user behavior
  • Can be disabled in browser settings

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Parents and guardians are responsible for monitoring their children's internet usage and ensuring appropriate online safety measures.

11. International Data Transfers

Your personal data is primarily stored and processed within Kenya. Any international transfers will only occur with appropriate safeguards and your explicit consent.

  • Data remains subject to Kenyan data protection laws
  • International transfers require adequate protection measures
  • You will be notified of any international data processing

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through:

  • Email notification to your registered email address
  • SMS notification to your registered phone number
  • Website banner or popup notification
  • Updated policy posted on our website

13. Contact Us

Data Protection Officer

Emoh Links
Ruaka, The West
Kiambu County, Kenya
Email: privacy@emohlinks.co.ke
Phone: +254 790 093 936

Privacy Inquiries

For privacy-related questions, data requests, or concerns:
Email: info@emohlinks.co.ke
Phone: +254 790 093 936
Response time: 48 hours